Privacy Policy

1. Introduction

Radiance Harbor ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with our public speaking courses.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number, postal address)
• Professional information (job title, company, industry)
• Course preferences and learning objectives
• Payment information (processed securely through third-party payment processors)
• Communication records and course feedback
• Emergency contact information (for in-person courses)

2.2 Technical Information

When you visit our website, we may automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Website usage patterns and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing and delivering our public speaking courses and services
• Processing payments and managing course enrollments
• Communicating with you about courses, schedules, and updates
• Improving our services and developing new programs
• Sending marketing communications (with your consent)
• Complying with legal obligations and resolving disputes
• Protecting the security and integrity of our services

4. Legal Basis for Processing (GDPR)

We process your personal information based on the following legal grounds:

• Contract Performance: To fulfill our obligations under our service agreement with you
• Legitimate Interests: To operate our business, improve our services, and protect our legal rights
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party companies that help us deliver our services (payment processors, email providers, analytics services)
• Business Partners: Certified training partners and guest instructors (with your consent)
• Legal Requirements: Government authorities when required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or sale of assets

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure data storage and access controls
• Regular security assessments and updates
• Staff training on data protection practices
• Incident response procedures

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and support your learning journey
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Improve our services and course offerings

Generally, we retain course-related information for 7 years after course completion, and marketing information until you opt out or 3 years of inactivity.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing based on legitimate interests
• Restriction: Request restriction of processing in certain circumstances
• Opt-out: Unsubscribe from marketing communications at any time

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enable essential website functionality
• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and recommendations

You can manage cookie preferences through our cookie consent banner or your browser settings. Note that disabling certain cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

12. International Data Transfers

If you are located outside Australia, your information may be transferred to and processed in Australia, where our servers are located. We ensure appropriate safeguards are in place for international transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.

14. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

15. Complaints

If you believe we have not handled your personal information appropriately, you may file a complaint with:

• Our Privacy Officer at [email protected]
• The Australian Privacy Commissioner at www.oaic.gov.au
• Your local data protection authority (for EU residents)